LAST UP DATED FEBRUARY 01, 2021

At InterioPro, we are committed to delivering high-quality interior decor services and ensuring customer satisfaction at every step. However, we understand that in rare situations, service issues or material defects may arise. This Refund & Exchange Policy outlines our approach to resolving such cases fairly and transparently.

🧾 Refund Policy

a. Once an order for materials, design, or installation service is confirmed and payment is made (partial or full), no refunds shall be processed unless there are genuine service issues or material defects caused by InterioPro or its vendors.

b. If you believe you are eligible for a refund due to incorrect service delivery, damaged goods, or billing error, you must notify us within 48 hours of delivery or installation.

c. Our customer care team may request photos, videos, or written descriptions of the issue for review.

d. All refund requests are evaluated on a case-by-case basis, and refund approval is solely at the discretion of InterioPro management.

e. In most cases, if the product or service can be reasonably corrected, repair or replacement will be offered in place of a refund.

🔄 Exchange & Replacement Policy

a. In the event of damaged, defective, or wrong items delivered (e.g., wallpaper rolls, blinds, carpets, etc.), please contact us within 48 hours of receiving the items.

b. Supporting evidence like photos or videos must be shared to verify the issue.

c. If the claim is found valid, we will offer:

• Free replacement of the affected product,

• Or an appropriate alternative product, if the same product is unavailable.

d. Exchanges are subject to stock availability.

e. If the error or damage was caused by us or our delivery team, return shipping will be free of charge.

📦 Return/Exchange Shipping Guidelines

a. If a return or exchange is authorized, we will guide you with return packaging instructions.

b. For returns not caused by our error, the customer is responsible for:

• Shipping charges,

• Ensuring the product is properly packed to avoid damage during transit.

⚠️ Important Notes

• Products damaged due to misuse, incorrect installation by third parties, or customer negligence will not be eligible for return or exchange.

• Customized or made-to-order items (e.g., cut blinds, specific wallpapers) are generally non-refundable and non-returnable, unless damaged or defective.

• We recommend inspecting your products thoroughly upon delivery and reporting issues within the stipulated time.

📞 Contact Us

For refund/exchange-related support, reach out to us at:
📧

info@interiopro.com
📞+91 72599 68936